The purchase of all digital products and online content from The Ballet Bod Pty Ltd (hereafter “The Ballet Bod” or “TBB") is subject to the following terms and conditions. All customers are advised to review these terms and conditions carefully before making any purchase.
All transfers conducted with TBB are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL or equivalent encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.Dietary Requirements
The Nutrition Guide prepared by TBB is not formulated to suit any nutrient deficiencies, allergies or any other food related health problems. Please consult an appropriately qualified and licensed medical professional prior to undertaking any new dietary programs or physical exercise. Further, the Nutrition Guide prepared by TBB is not formulated to suit the nutritional needs of pregnant or breastfeeding women.Cookies
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use www.theballetbod.com without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On this website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.Additional Information
TBB reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.RETURN POLICY
As all of our products are digital they are deemed "used" after download or opening. This unfortunately means we have a strictly no refund policy in regards to dissatisfaction with product. Please contact firstname.lastname@example.org with any enquiries.PAYMENT AND CURRENCY DISCLAIMER
All payments are managed by a third party payment gateway, Stripe. (www.stripe.com) All payment amounts are represented in USD. Stripe may not provide converted prices in other currencies. The consumer agrees to consult a financial information database (including Google or Yahoo! Finance) to ascertain the appropriate exchange rate information when conducting their purchase, noting that their bank may offer a rate different to the spot rate at that point in time.Marketing
TBB reserves the right to use anonymised customer data for market research and customer acquisition purposes, including with Google Analytics or Facebook in order to advertise online. Third-party vendors, including Google, may show you our ads on sites across the internet. TBB and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on users past visits to our website.QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@theballetbodPHYSICAL PRODUCTS TERMS & CONDITIONS
TBB reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to you to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product.
Satisfaction Guaranteed All products come with a 90-day warranty against breakage or manufacturing defect and a 30-day unconditional guarantee.
Requests for replacements of products must take place within 90 days from the original shipment date in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories and/ or manuals.
Returns received more than one year after date of shipment will not be accepted and will be returned to sender.Faulty Product
If you receive a product, which is faulty at time of delivery or faults within 90 days, other than by reason of fair wear and tear or misuse by you, please contact TBB directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by TBB. Return costs of faulty products to be assessed will be at the expense of TBB. Faulty products must be returned in the condition received by you with all original packaging, accessories and/or manuals.Incorrectly Described Product
TBB tries its best to present the products accurately. TBB makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable and complete.
If you receive a product which is incorrectly described please contact TBB directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorised by The Bikini Body Training Company Pty Ltd. Return costs of incorrectly described products to be assessed will be at the expense of TBB. Incorrectly described products must be returned in the condition received by you with all original packaging, accessories and/or manuals.Change of Mind – Refunds/Exchanges
Please choose carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please visit our help site.Adjustment of Order Information
All orders are considered final at time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact email@example.com. Once an order is placed, there is no guarantee that it can be altered or changed in any way however, we will endeavour to accommodate where possible. Please note contacting carriers directly is the responsibility of the customer.Tax, duty and customs charges
Customers located international may be required to pay sales tax, duty and/or custom charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ deepening on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The Bikini Body Training Company is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.Goods Damaged/Lost in Transit
If any goods arrive damaged, please contact our Customer Care Team as soon as possible. TBB will arrange to have the damaged goods returned to our office or manufacturer and a replacement of the product to be provided (subject to availability). Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You must notify TBB of the damage within 48 hours of delivery providing full details of the damage along with your order/invoice number.Liaising With The Manufacturer
For some product replacements, the manufacturer will liaise with you directly. Our Customer Care Team will provide the relevant manufacturer with your contact and product details. The Australian Consumer Law provides that products which we supply come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure. For some products, the manufacturer may offer their own optional or additional warranties and these apply alongside your rights under the Australian Consumer Law.